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A puzzly delivery

Delivering your Puzzly order

Our aim is to deliver your Puzzly order as fast and economical as possible.  We use trusted delivery companies that provide tracking services as standard.

Were do we ship to?

The Puzzly Company is a young company and we are slowly spreading our puzzly adventure across the world.  At the moment we are shipping to selected European countries and the USA/Canada.  If you cannot see your country at time of check-out, please send us a message and we will provide more details as to when we will be shipping to your country.

How long will it take?

All in-stock puzzly items are shipped within 3-5 business days. Items that are out of stock can take 5-7 business days, and all personalised puzzly items take 8-10 business days.

We do not part-ship orders so the delivery estimate will be based on the longest lead time item for that order.

Estimated costs of delivery?

All puzzly deliveries are sent via Royal Mail Tracked. You will receive your tracking number once your order has been shipped.

UK – Delivered via Royal Mail Tracked 48 hour – usually in 2-3 business days

Europe/ USA/ Canada – Delivered via Royal Mail International Tracked – usually in 4-6 business days

Who pays for customs and import duties?

If you are based outside of the UK you may have to pay customs and import duties at time of delivery as we cannot calculate these at time of despatch.  We advise you to check with your local tax office what import duties and local taxes will be for a wooden puzzle.

The Puzzly Company Ltd.  Company registration 13353115.